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Frequently Asked Questions

Quickly find answers to your questions about SkillFlow DevOps. Our support team is also available to help you.

SkillFlow DevOps is an online learning platform specialized in DevOps technologies. We offer free and premium courses covering Docker, Kubernetes, CI/CD, Cloud Computing, Infrastructure as Code, and much more.

Start with our free discovery track that covers the basics of DevOps. Create an account, explore our introductory courses, then move on to our premium training for in-depth learning.

Free courses provide a solid introduction to DevOps concepts. Premium courses include hands-on projects, interactive labs, personalized support, completion certificates, and access to our exclusive community.

Duration varies by course: introductory modules last 1-2h, intermediate courses 4-8h, and advanced training 15-25h. You learn at your own pace with unlimited access.

Yes, we update our courses quarterly to reflect the latest technologies and best practices. Premium members automatically receive access to new versions.

Premium members can download videos and resources for offline learning. This feature is not available for free courses.

Premium courses include verifiable completion certificates. You must complete all modules and pass the final assessments to receive your certificate.

We offer several plans: Monthly (€29/month), Annual (€290/year, i.e. 2 months free), and Student (€15/month with proof of enrollment). All include full access to our premium catalog.

Yes, you can cancel your subscription at any time from your profile. Premium access remains active until the end of your billing period.

We offer a 30-day money-back guarantee on all our premium subscriptions. If you are not satisfied, contact our support for a full refund.

We accept credit cards (Visa, MasterCard, American Express), PayPal, and SEPA bank transfers for businesses. All payments are secured by Stripe.

Click "Sign up" at the top of the page, enter your email, and create a password. You will receive a confirmation email to activate your account.

Use the "Forgot password" link on the sign-in page. Enter your email and follow the instructions to reset your password.

Yes, go to your profile > Settings > Personal information to update your email address. A confirmation will be required.

Use our contact form, send an email to support@skillflow.fr, or join our community Discord. We respond within 24h on weekdays.

Yes! Join our Discord community with more than 15,000 members, take part in the forums, attend the weekly webinars and local meetups.

We offer enterprise plans with priority support, tailored training, and team management. Contact us at enterprise@skillflow.fr for more information.

A modern browser (Chrome, Firefox, Safari, Edge), a stable internet connection, and optionally Docker installed for hands-on labs. Our courses adapt to all levels.

Our cloud labs work on Windows, macOS, and Linux. For local exercises, we provide OS-specific instructions.

Check our help center, verify your internet connection, clear your browser cache, or contact our technical support with a detailed description of the problem.

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Our support team is here to help you. Contact us and we'll respond quickly.